Responsibilities

• Develop strategic proposals and communications plans for clients and new business prospects
• Serve as a primary client contact, providing strategic counsel directly to clients in meetings, conference calls and while working on client sites
• Project manage multiple workstreams, client/legal approval processes and document development to ensure deadlines are met and objectives are achieved
• Manage teams and processes as they relate to tracking and triaging client's stakeholder inquiries (i.e. media, employees, customers, regulators, etc.) during live incidents
• Work with peers across borders on incidents that require a 24x7 follow-the-sun approach to managing the crisis
• Anticipate client needs and concerns and work to proactively to address them
• Work with other senior leaders to make staffing decisions on various accounts
• Drive new business pursuits, including the development of thought leadership, identification of business prospects and ongoing networking on behalf of the firm
• Support team training and professional development and serve as a performance manager to select junior staff
• Manage profitability and utilization on multiple projects and accounts

Requirements

• Bachelor's degree
• 10 years of crisis/issues management and/or cybersecurity experience in relevant roles serving clients and developing new business
• Prior client service, consulting, agency experience is a must
• Ability to advise and secure confidence of senior communications and C-level client contacts, as well as outside legal counsel and other advisors
• Excellent organizational skills, attention to detail, and written and verbal presentation skills
• Proven project management track record and comfort managing and working with staff at all levels
• Proficient in creating project plans, rollouts and roadmaps as well as using various AI and project management tools
• Experience in cybersecurity and data privacy matters
• Strong work ethic, attention to detail and a service-oriented attitude
• Ability to work under pressing deadlines and portray calm during high stakes situation to clients and other team members
• Track record of managing communications with multiple stakeholders (investors, employees, customers, media, etc.) during crisis events
• Travel required to clients and to FTI office(s)

Benefits

• Total Wellbeing:
• - Competitive total compensation, including bonus earning potential
• - Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance
• - Generous paid time off and holidays
• - Company matched 401(k) retirement savings plan
• - Potential for flexible work arrangements
• - Generous paid parental leave with available planning tools, virtual expert coaching services and flex return support
• - Family care benefits, including back-up child/elder care
• - Employee wellness platform
• - Employee recognition programs
• - Paid time off for volunteering in your community