Responsibilities

• Copywriting & Content Production
• Write original copy for eCommerce’s 14-15 annual promotional themes across email, paid, social, and on-site placements
• Draft and refine merchandising copy, product descriptions, and lifecycle messaging that support conversion and revenue goals
• Use AI tools to accelerate first drafts and generate copy variants for testing, then apply expert judgment to shape them into final, on-brand work
• Editorial Ownership
• Serve as a content editor across the organization, reviewing and refining copy across every brand, audience, and product, including core products, Snap Marketplace, Flex Shopper, and Seen (credit cards, lease-to-own, loans, and other financing products)
• Establish and maintain editorial standards and a lightweight style guide for eCommerce
• Catch and correct grammatical, factual, and merchandising errors, reducing rework and last-minute revisions across the team
• Review and edit AI-generated content to ensure readability, accuracy, and authenticity
• Provide editorial feedback to internal and freelance writers to raise the consistency of output across the bench

Requirements

• 5+ years of experience in copywriting, with meaningful experience editing the work of other writers
• Experience writing and editing for eCommerce, retail, or promotional/lifecycle marketing
• Experience in copy development across web, email, social media, and paid channels.
• Strong editorial instincts: an eye for tone, clarity, grammar, and brand consistency, with the discipline to catch what others miss
• Comfortable working across a high volume of concurrent campaigns and tight promotional timelines
• Working knowledge of compliance-driven content; financial services, fintech, or other regulated industry experience preferred
• Experience using AI tools (e.g., ChatGPT, Claude, Jasper) to draft and iterate content, paired with the judgment to know when AI output needs real editorial work

Preferred

• Experience building AI-assisted copywriting or editing workflows for a team, not just individual use
• Background in both copy creation and editorial/QA functions, able to move fluidly between writing and reviewing
• Experience with writing for both B2C and B2B audiences
• Experience with SEO content and merchant description optimization
• Prior experience supporting multiple brands or product lines under one shared content calendar

Benefits

• Generous paid time off
• Competitive medical, dental & vision coverage
• 401K with company match for US
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Access to mental health and wellness resources
• Company-paid volunteer time to do good in your community
• Legal coverage and other supplemental options
• A value-based culture where growth opportunities are endless