Responsibilities

• Partner with Campaigns, Product Marketing, and Communications to align on content themes and topics that deliver on brand awareness and full-funnel campaign goals
• Create and successfully deliver content in a variety of form factors (e.g. blog post, eBook, whitepaper, email, script, etc.) that span our high-level platform narrative to insights about specific use cases and benefits, for multiple products/solutions
• Write copy that doesn't just inform — it sings. Craft headlines, hooks, and lines sharp enough to stop the scroll and stick in someone's head long after they've closed the tab.
• Build strong, collaborative relationships with PagerDuty’s network of thought leaders, product experts, and writers, serving as a versatile editor who maintains quality and tone across written and multimedia content assets
• Hold up a high bar for the quality of writing and its visual expression in our deliverables, so that our content is ever more compelling and is a great experience to consume
• Balance left brain and right brain daily: use data, analytics, GEO/AEO tools, etc to understand what's actually working, then apply that insight to make the next piece of content even better.
• Proactively identify and seize opportunities to continually make PagerDuty’s content more modern, relevant, and actionable for our audiences
• Use AI as a force multiplier to accelerate content production while keeping a human firmly in the loop on judgment, tone, and quality.
• Work with our Content Operations Manager and teams including Brand, Product Marketing, Events, and Campaigns to ensure timely delivery of assignments
• Assist with building and monitoring a clear and simple baseline of metrics for content performance, using insights to continually improve and make our stories more relevant and digestible

Requirements

• Bachelor's Degree in a relevant program or equivalent experience
• 4+ years of experience in content creation, marketing, communications/journalism, or similar
• A portfolio of written work for a technology brand(s)

Preferred

• B2B SaaS experience
• Experience marketing to IT and senior technology buyers at enterprise companies
• Good understanding of technology, B2B companies and curiosity about tech trends.
• Experience with technical content, ideally geared towards developers and/or engineers
• Demonstrated experience collaborating with various team to successfully produce content and delight the customer
• Excellent written and verbal communication skills
• Familiarity with Google Suite and proven dexterity with new tool adoption
• A comfort with data and desire to test and learn
• A keen interest in the latest news and developments in technology and business trends

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*