Senior Community Manager at NC America | Irvine, CA | $100K/yr – $120K/yr

NC America

Senior Community Manager

Irvine, CA (On-site)

$100K/yr – $120K/yrSenior Level7+ years expFull time

Posted 3 weeks ago

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Job Summary

Own community strategy and health for a live-service FPS, balancing hands-on contribution with team mentoring across Discord, Reddit, and social channels.

Own the community health metrics and sentiment reporting across major channels to drive product actions.
Lead and mentor the CM team while still contributing to live events, streams, and player-facing content.

Job Description

Lead community strategy across Discord, Reddit, and social media channels, setting the tone and standards for the entire CM team.
Act as the de facto lead CM, mentoring and guiding fellow Community Managers while remaining a hands-on contributor yourself.
Develop and execute community programs, events, and initiatives that drive engagement, retention, and growth.
Own community health metrics and report regularly on trends, sentiment, and opportunities to leadership.
Manage and moderate our Discord server and Reddit community, fostering a welcoming and active player environment.
Support the social media team with community-driven content, amplification, and player spotlights.
Build authentic relationships with players, community leaders, content creators, and influencers.
Represent the community in live-service moments: patch launches, seasonal events, crises, and major announcements.
Appear on-camera for live streams, developer Q&As, community events, and team videos. Must be comfortable engaging players in front of an audience.
Collaborate with marketing and creative teams on community-facing content that feels authentic to players.

NC America

NCSOFT is a premier digital entertainment company with global presence and 4,000+ employees. Established in Southern California, NC AMERICA, an affiliate of NCSOFT, is best known for critically acclaimed franchises including Lineage 2, Lineage 2M, Aion and Blade & Soul. Our core goal is making people in this world happier by delivering games that entertain a globally connected audience has remained the same. Our culture is innovative, creative, collaborative, and impactful, and we are passionate about creating the best gaming experiences for our players.

Irvine, California, USA

27 employees (11 in marketing)