Responsibilities

• Build and run First Connect's online community for independent agents. Choose the platform, set the operating model, recruit the founding members, and grow it into a place agents check daily.
• Design and launch an agent ambassador program that recognizes our most engaged agents and turns them into visible leaders and peer-to-peer mentors inside the community.
• Build First Connect's presence in existing independent insurance communities, including Big I, PIA, and American Agents Alliance state and national chapters, agency owner meetups, regional networking groups, and active LinkedIn and Facebook groups.
• Turn our existing trade show calendar (for example: FAIA Annual Convention & Education Symposium, American Agents Alliance Conference & Expo, PIA NJ/NY Annual Conference, and other state and regional events) into a community engagement engine, not just a booth-and-badge motion.
• Own the strategy and content behind First Connect's owned events: customer summits, roadshows, dinners, webinars, and on-site programming at trade shows. Partner with the Events team on logistics and execution.
• Stand up community-led content programs: peer webinars, AMAs with carriers and First Connect leadership, agent spotlights, podcast collaborations.
• Partner with Product on beta and early-access programs fed by community membership.
• Define and report on community health metrics: active members, engagement, contribution to pipeline, retention, and NPS. Bring monthly insights to the leadership team.
• Be a public face of First Connect to our agent community. Travel to events, host conversations, write in your own voice, and make agents feel known.

Requirements

• 7+ years of professional experience, with at least 5 years building and running a community management function. You've owned a community from strategy to execution, not just moderated one.
• A track record of launching and scaling a B2B online community, member network, or professional community at a comparable company (insurtech, fintech, B2B SaaS, professional association, network, MGA, or aggregator).
• Direct experience designing and running an ambassador, MVP, customer advisory, or similar recognition program.
• Experience producing event content (panels, breakouts, fireside chats, summits, dinners).
• A strong written voice. You can write like a real human, and you can ghost-write for executives when needed.
• Fluency with modern community technology (for example: Slack, Circle, CommonRoom, Higher Logic, etc.) and the proven ability to work with product and technology teams on platform integrations.
• A data-driven approach to community health and ROI. You're comfortable presenting community metrics to a leadership audience.
• Willingness to travel to industry events, agent gatherings, and team offsites (roughly 20–30% of the year).

Benefits

• 100% Remote Role — Work from anywhere within the United States
• Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families
• A 401(k) retirement plan, short- and long-term disability, employer-paid life insurance
• Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
• Work-From-Home Stipend – Employer-provided WFH equipment and an $85 monthly expense stipend to ensure you’re set up for success
• Equity — This position is eligible for equity compensation
• Training and Career Growth — Training and internal career growth opportunities
• Flexible Time Off — You know when and how you should recharge