Responsibilities

• Architect the Global Community Strategy: Design and execute the end-to-end digital and in-person community roadmap (including community.purestorage.com), aligning user-focused networks directly with core corporate growth objectives.
• Cultivate Advocacy & Influence Networks: Identify, develop, and mobilize customer advocates and industry influencers, leveraging their collective technical expertise to amplify brand reach, foster organic peer-to-peer support, and accelerate product demand.
• Orchestrate High-Impact Events & Content Portfolios: Create and curate high-value digital assets (videos, discussions, articles) while planning global user groups and virtual workshops that convert passive members into active participants.
• Drive Platform Engineering & Vendor Roadmaps: Govern community technology systems—specifically driving technical requirements and vendor relationships across platforms like ServiceNow Community—to deliver a frictionless user experience.
• Govern Performance Metrics & Community Health: Define and evaluate sophisticated, data-driven key performance indicators (KPIs) to monitor community health, tracking how engagement initiatives directly improve resolution times and overall customer satisfaction.

Requirements

• Experience: Minimum 8 years working in community related position and team
• Enterprise Community Leadership: Proven success designing and executing complex, high-growth digital community programs within an enterprise technology support or customer care ecosystem.
• Strategic Communication & Technical Translation: Exceptional writing and editorial skills with a demonstrated ability to transform complex, technical infrastructure concepts into highly engaging digital content for a diverse audience.
• Change Management & Technical Roadmapping: Strong capability in gathering software system requirements, managing external technology vendors, and implementing large-scale platform migrations or workflow optimizations.
• Data-Driven Program Management: Advanced proficiency in leveraging project infrastructure tools (such as Jira or Smartsheet) and analytic frameworks to evaluate project outcomes, track behavioral KPIs, and optimize community engagement.

Preferred

• Benefits: -
  We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Benefits: - We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Benefits: - Team: We build each other up and set aside ego for the greater good.
• Benefits: And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

Benefits

• - Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• - Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• - Team : We build each other up and set aside ego for the greater good.
• And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.