Responsibilities

• Developing and managing communication strategies that promote NFA's educational resources across digital channels, campaigns, and other initiatives.
• Overseeing the development and delivery of NFA's Member communications and educational programming including e-mailings, webinars, in-person programs and web content.
• Leading the development and execution of NFA's investor education and protection communications.
• Driving NFA's social media strategy as it relates to expanding awareness for investor protection resources and educational programs.
• Measuring the effectiveness of communication strategies to increase engagement.
• Demonstrating emotional intelligence, professionalism and adaptability when navigating complex situations and engaging with diverse stakeholders.
• Providing leadership, coaching and direction to Communications staff while balancing project priorities and workload.
• Managing relationships with internal and external stakeholders, vendors and consultants.
• Establishing strong relationships through active listening and proactive communication, as well as fostering collaboration with executive leadership and staff in other departments.
• Assisting with media interaction and reputation management.

Requirements

• Bachelor’s degree or equivalent related work experience
• At least 8 years of professional experience
• Expert verbal, written, research, communication and presentation material skills
• Experience adapting communication style, tone, level of detail and emphasis across multiple diverse audiences
• Interpersonal skills, with a proven history of creating and sustaining strong relationships with multiple stakeholders
• Executive presence and a demonstrated ability to interact confidently with senior leaders and challenge constructively with discretion
• Ability to partner with subject-matter experts and digest and distill information quickly and effectively
• Excellent writing and editing skills with a demonstrated ability to handle complex issues and nuanced messaging
• Ability to exercise independent judgment and take initiative in an environment with shifting priorities
• Demonstrated organizational, external relations and analytical skills and experience