Responsibilities

• Join our team as a Senior Manager of Casino Marketing and take the lead in driving high-impact player engagement and revenue growth.
• In this dynamic role, you’ll inspire and manage a high-performing team while leveraging data and analytics to uncover trends, optimize performance, and elevate the guest experience.
• We’re looking for a relationship-driven leader who excels at building trust with VIP guests—even in challenging situations—and can turn complex interactions into lasting loyalty.
• If you thrive in a fast-paced environment, are passionate about coaching teams, and know how to blend strategic insight with exceptional service, we want to hear from you.
• Oversee daily operations of Casino Marketing team by providing leadership and management to Customer Development Team through regular recognition, coaching and feedback to enhance their performance.
• Partner with Marketing, Advertising and Special Events teams for all VIP Marketing needs.
• Review and analyze data for trends and opportunities to increase operational efficiencies and enhance guest experience.
• Respond to guest correspondence and/or guest concerns in a professional and timely manner, achieving positive guest/problem resolution.
• Develop and maintain policies and procedures that increase efficiency and promote quality and quantity standards to ensure maximum resort experience for all guests, while maintaining profitability.
• Maintain an effective training program that enhances technical and service driven curriculum for department.
• Identify and overcome obstacles, resolve problems and remove roadblocks to enhance the employee and guest experience.
• Maintain a work environment that promotes teamwork, performance feedback, recognition, leadership development, mutual respect and employee engagement.

Requirements

• Two years of relevant marketing management experience; preferably in a casino environment
• Ability to work a flexible schedule to include weekends, holidays, and evenings

Benefits

• Health & Income Protection Benefits (For eligible employees)
• Wellness incentive programs to help you stay healthy physically and mentally
• Various programs and networking opportunities to help you get promoted
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free meals in our employee dining room
• Free parking
• Free access to our employee fitness center
• Volunteer opportunities to give back to the community