Senior Associate, Client Experience

New York City, NY (On-site)

$68K/yr – $78K/yrSenior Level2+ years expFull time

Posted 4 weeks ago

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Job Summary

Own the client-facing PR and regulatory-comms workflow for healthcare accounts, coordinating cross-functional teams to move content, approvals, and milestone announcements to on-time delivery.

  • Content & digital: build and approve client social/digital content with internal partners and vendors.
  • Regulatory submissions: manage Veeva Vault submissions and milestone-driven communications.
  • Delivery and governance: day-to-day client contact, tracking status, reporting, and enabling junior staff growth.

Job Description

Responsibilities

  • Develop and manage client digital (long-form and short-form) and social media content, including drafting copy, managing reviews, liaising with internal partners, vendors, and clients and results.
  • Develop and manage submissions to client medical, legal and regulatory reviewers via Veeva Vault approval system
  • Serve as a day-to-day client contact, helping to deliver client-ready content with the oversight of digital specialists and CX counterparts
  • Coordinate among interdisciplinary team of sci-comms, creative, digital, media and strategy, and ensure all activities you are leading are moving forward so deadlines are met
  • Support planning and material development around client announcements for regulatory milestones and medical meetings; lead development of media monitoring reports for these announcements
  • Manage client status reports, including agendas, recaps, materials trackers, media trackers, and website analytics trackers
  • Set and meet campaign measurement and evaluation criteria
  • Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
  • Assist in financial management for clients, including development of invoices and activity reports

Requirements

  • At least 2-3 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
  • The ability to manage multiple projects at various stages simultaneously
  • Be a self-starter who works well within a highly collaborative, multi-disciplinary team
  • BA or BS in Public Relations, Communications, or in a related field
  • Fluency and/or familiarity with digital and social media
  • Familiarity with data and regulatory milestone communications
  • Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
  • Budgeting and financial management skills
  • Strong presentation skills, poise, and professionalism
  • Industry experience in healthcare communications and/or pharmaceuticals

Preferred

  • Broad interest in the full remit of healthcare communications, including digital, earned media, data and regulatory milestones, and branded/unbranded disease awareness programming
  • Specific interest and experience in social and digital content development
dna Communications logo

dna Communications

We exist at the cross-section of modern health marketing and scientific communications. From big creative campaigns to data milestones and product approvals, from scientific communications platforms to medical congress support, and everything in between, dna Communications supports companies and brands at all stages of their development and lifecycle – from early-stage biotechs to top 10 pharmaceutical companies. • meaningful science: at the core of everything we do – we translate science into language that underpins meaningful and memorable messages • meaningful insights: keeping the individual – not just entire audience groups – at the forefront of our minds, we look to solve the real problems and tensions that impede better outcomes • meaningful programs: reaching the people who matter where it matters most – we create content, campaigns and activations that add value to the lives of those they’re designed for

Founded in 2007
London, England, GBR
120 employees (25 in marketing)

Traffic Signals

Monthly Visitors
1K

Headcount Trend

Current headcount: ~120

Marketing Team

Marketing Team Size
17 (14% of company)
Marketing Roles Posted (Last 30 Days)
5