Responsibilities

• Assume ownership and serve as the primary point of contact for all assigned clients, providing training, guidance, and ongoing support in line with each client’s agreed service level.
• Develop a deep understanding of all assigned accounts to produce, present and deliver program strategies to meet client’s objectives and goals.
• Familiarize yourself with industry trends and Awin products to inform program management, while keeping your client informed of relevant information.
• Proactively recruit new affiliates across the portfolio and project manage affiliate migrations in collaboration with clients and publisher team and build a working relationship with top 50 affiliates on network.
• Work independently to produce all necessary account management documentation and deliver reports on assigned programs.
• Regularly leverage & utilize advanced platforms, (i.e. Tableau, SimilarWeb, etc) to produce insightful reports and analyses for assigned clients and in support of wider network activities.
• Take a proactive approach in solving issues with assigned clients, escalating issues and sharing updates to the appropriate team level when necessary.
• Communicate effectively and professionally with clients, publishers, vendors and internal teams via email, phone and face-to-face.
• Attend appropriate client and networking events to enhance client and publisher relationship development.

Requirements

• Minimum 2+ years’ account management experience with a strong understanding of the affiliate marketing industry, including commission models, tracking solutions and various affiliate types.
• Excellent written and verbal communication skills.
• Strong time management skills with the ability to be flexible and manage multiple projects simultaneously in a fast paced environment.
• Committed to growing programs and providing excellent client service to deliver high levels of client satisfaction to ensure retention.
• Fast learner with strong team orientation and a positive, can-do attitude.
• Proficiency with MS Office suite, specifically Excel, PowerBI, Tableau and willingness to learn new technology systems.

Benefits

• Flexi-Week : We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.
• Flexi-Office : We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy.
• Work Expense Contribution & Remote Working Furniture : You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home.
• Medical & Life Insurance : Comprehensive health, vision, and dental coverage, along with life insurance protection for you and your family. We offer comprehensive premiums for health (CareFirst BlueCross BlueShield of Maryland), dental, and vision which are 100% covered for the employee and 50% for spouses with eligibility on the first of the month after hire date.
• 401(k) : We contribute regularly to support your long-term retirement savings.
• Paid Vacation & Time Off : Competitive personal time off as well as sick days. We also offer a variety of different paid special leaves as well as various maternity/paternity for expecting parents
• In addition, you’ll benefit from our global offering, including health and wellbeing initiatives, learning and development via Awin Academy, and peer-to-peer recognition programmes.