Senior Account Manager at Pierce Public Relations | Nashville, TN

Pierce Public Relations

Senior Account Manager

Nashville, TN (Remote)

Salary Not AvailableSenior Level8+ years expFull time

Posted 2 months ago

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Job Summary

Own the client relationship with a clear path from onboarding to growth, balancing hands on PR delivery with team mentoring and workflow innovations.

Client Leadership: Guide client meetings and translate strategy into actionable direction for juniors.
Delivery & Growth: Ensure on time PR deliverables, hit defined goals, and surface 3 upsell or cross-sell opportunities annually.
Team & Innovation: Mentor juniors, onboard new hires quickly, and push process improvements with new tools and media connections.

Job Description

Responsibilities

Proactive Client Engagement: Maintain 2-3 strategic touchpoints per client per quarter (ex: sharing relevant industry news or proactive check-ins after missed calls) to demonstrate initiative and address potential concerns early.
Client Success: Achieve all clients’ defined PR goals, such as media placements, content targets and award nominations.
Issue Resolution: Address and resolve client concerns promptly and effectively within 48 hours or less.
On-Time Deliverables: Ensure all client-facing work (press releases, media outreach, strategic plans) is completed and delivered on time.
Account Growth: Identify and recommend at least 3 upsell or cross-sell opportunities, helping to drive a 10%+ annual revenue increase from existing clients.
Mentorship & Team Development: Actively mentor and coach junior team members, providing regular feedback and growth opportunities.
Team Onboarding & Support: Assist in onboarding new junior team members by providing guidance, answering key questions and ensuring full integration into workflows within their first 30 days.
New Business Contribution: Lead discussions and presentations during assessment proposals. Support new client onboarding and seamless account transitions into active engagements.
Client Leadership: Take full (100%) ownership or guidance of client meetings, ensuring clear and actionable strategic direction for junior team members.
External Leadership: Hold an annual leadership role (ex: board/committee membership, leadership program) in a professional, community or business organization (PRSA, Chamber of Commerce, nonprofit board, etc.).

Requirements

Bachelor’s degree
8-10 years of post-college PR agency experience
Must live in the Nashville area
Strong writing skills and solid understanding of traditional PR, media relations, and digital marketing/graphics
Extremely organized with an ability to juggle multiple campaigns/deliverables at once
Ability to work in a fast-moving, team-oriented environment
Quick turnaround time with work; displays resourcefulness
Enthusiasm for our clients and our work
Client-focused – anticipate client needs and continually come up with ways to drive their business forward
Self-motivated problem solver; willing to step in and assist the team as needed

Benefits

Benefits: Unlimited PTO, vision/dental, short-term disability, employee bonus program, remote work flexibility, paid holidays

Pierce Public Relations

Pierce PR is the communications partner for architecture, engineering, construction and professional services firms ready to strengthen their reputation, elevate their visibility and lead their industry.Founded in 2015 and headquartered in Nashville, Pierce PR is a national publicrelations firm built exclusively for architecture, engineering, construction andprofessional services firms. We support clients across the nation — not with generic PR, but with strategy-first communications designed to build the credibility that wins work, attracts talent and shapes how an industry recognizes your name.Women-built and led, Pierce PR is WBENC and GO-DBE certified and trusted by leading architecture, engineering, construction and professional services firms to protect and advance the reputations they have spent years building.

Founded in 2015

Nashville, Tennessee, USA

12 employees (2 in marketing)

www.pierce-pr.com