Responsibilities

• Learn each client’s business, market, and growth goals
• Help translate those goals into clear marketing priorities
• Provide guidance and recommendations based on performance data and market trends
• Identify opportunities that could improve results or expand the account
• Serve as the main point of contact for client communication
• Lead regular client conversations about performance, strategy, and next steps
• Explain marketing performance in a way that makes sense to business owners and leadership teams
• Build long-term relationships based on trust, clarity, and accountability
• Clearly communicate client goals, priorities, and feedback to internal specialists
• Help ensure everyone understands what success looks like for the account
• Encourage strong thinking and new ideas that could improve results
• Monitor performance trends across marketing channels
• Ask questions when results don’t make sense
• Look for ways to improve performance rather than simply maintaining the status quo

Requirements

• 5+ years of experience in account management, client success, or digital marketing
• Experience working in a marketing agency environment is strongly preferred
• Solid understanding of digital marketing including Paid Search, SEO, Social Media, and website performance
• Strong communication skills and the ability to explain marketing performance clearly
• Exceptional organization and follow-through
• Ability to manage multiple client relationships at the same time
• Comfortable working in a fast-moving environment where priorities shift
• Monday.com or a similar project management platform
• ServiceTitan (home service CRM)
• Housecall Pro (home service CRM)
• HubSpot (CRM and marketing automation)
• CallRail (call tracking and lead attribution)
• Google Ads
• Google Analytics / GA4
• Meta Ads Manager
• SEMrush
• Google Looker Studio or similar reporting platforms

Preferred

• Experience working with home service companies is a major plus
• ServiceTitan (home service CRM) – strong plus
• Housecall Pro (home service CRM) – plus
• Perspective on AI-driven marketing and evolving industry trends – beneficial

Benefits

• Competitive salary based on experience
• Excellent health insurance plans for employees
• 401(k) with company contribution and financial planning resources to support long-term goals
• Generous paid time off and paid holidays
• Office closed between Christmas and New Year’s to allow the team to fully recharge
• Hybrid work schedule with work-from-home days on Monday and Friday
• Summer hours half day Friday Memorial Day - Labor Day
• Training and professional development opportunities to help employees continue growing their skills
• Career development opportunities as the agency continues to grow