Responsibilities - Serve as the primary strategic partner for a portfolio of clients—building strong relationships, anticipating future needs, and actively growing engagements through regular account planning conversations. - Develop client briefs that capture each institution's nuanced challenges, priorities, and goals, and lead project kickoffs in partnership with project management to set the right tone from day one. - Review all project deliverables before client delivery to ensure strategic alignment and provide internal teams with the context and direction needed to get it right. - Act as the client advocate internally and the agency champion externally — communicating feedback clearly in both directions and ensuring mutual understanding throughout every engagement. - Monitor scope, budget, and timeline impacts in partnership with project management, initiating addendums to service agreements when needed. - Achieve quarterly and annual growth targets across assigned accounts, maintaining accurate pipeline data in HubSpot and participating in internal account planning with Strategy and PMO. - Contribute to new business efforts through sales calls, proposal input, pitches, and thought leadership content.