Senior Account Director at Critical Mass | New York City, NY | $160K/yr – $200K/yr

Critical Mass

Senior Account Director

New York City, NY (Hybrid)

$160K/yr – $200K/yrSenior Level5+ years expFull time

Posted 1 month ago

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Job Summary

Own client delivery and growth across digital programs with a focus on site work, strategic guidance, and cross-functional leadership.

Lead site experiences: from concept to launch and ongoing maintenance across client programs.
Own client relationships and SOWs: drive strategic direction, flawless execution, and team mentorship.
Drive account growth and governance: deliver organic growth, cross-team collaboration, and measurement of relationship quality.

Job Description

Lead site experiences and digital projects from inception through to final execution on site, including re-designs and site maintenance.
Provide strategic direction for clients while overseeing flawless execution of project work.
Foster relationships with clients to ensure the effective delivery of projects.
Lead internal teams and client teams.
Manage financials for the client and lead internal financial reporting/forecasting.
Develop and deliver organic growth within accounts.
Deliver metrics on the quality of the relationship and the product provided to accounts.
Ensure all Statements of Work are drafted, documented, accurate, and implemented.
Foster relationships across the multi-disciplinary teams within the agency and across our agency partners.
Mentor and coach team members while motivating and leading overall project teams.

Entrepreneurial spirit, comfortable moving forward with limited information/direction
Solid experience formulating and driving long-term strategic account plans, strategies, and roadmaps
Advanced negotiation, communication, writing, and organization skills with an outstanding attention to detail
Proven leadership skills to motivate distributed teams, and ability to dive into solutioning where needed

5-10 years of Account Management experience in agencies with a strong focus on digital/performance-based work
Experience leading large-scale site work
Exceptional written and verbal communication skills, often interacting with senior-level clients
Ability to multitask across multiple concurrent projects with a high volume of deliverables within each work stream
Experience managing digital projects on behalf of clients in the B2B or B2C sectors
Must be able to deal with others using tact and always exhibiting good judgment
Ability to effectively manage and mentor talent
A solid understanding of user-centric digital product design
Competency managing complex teams and matrixed client relations

Global maternity and parental leave
Competitive benefits packages
Vacation, compassionate leave, sick days, and flex days
Access to online services for families and new parents
Extensive winter holiday office closures
Diversity and Inclusion Board with 12 affinity groups
Internal learning and development programs
Enterprise-wide employee discounts
Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass

3.1 Glassdoor

Critical Mass is a team of 1,900 inspired folks based in 13 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients. We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

Founded in 1996

Calgary, Alberta, CAN

1.8K employees (728 in marketing)

www.criticalmass.com

43% recommend to a friend

44% CEO approval