Responsibilities

• Collaborate and help strategize the segment marketing communication workflow and team tasks focused on campus and other segment marketing solutions.
• Manage, monitor, and facilitate the resolution of projects including (but not limited to) email, physical mail, and text communication updates, new and existing automated communication journeys, new and recurring ad-hoc communication launches using Salesforce Marketing Cloud.
• Consistently challenge and seek to improve the customer experience through communication and engagement strategies.
• Partner with multiple cross-functional team members to analyze communication efforts and recommend changes. Monitor, review and report on all marketing communication activity and results; including providing relevant data to field directors for meetings with their partners.
• Established command of Admissions processes, and the ability to use that knowledge to convey information clearly with prospective students.
• Experience aiming communications at KPI's like: completed applications, tour attendance, deposits, etc – as well as communicate general and international student requirements.
• Collaborate and Support the Marketing Technology and Admissions teams in the promotion, creation and content management of marketing on-campus recruitment events
• Collaborate and support of Martech to maintain and drive continued adoption within SNHU's marketing technology stack.
• Help with the entry, maintenance, and coordination of segment event information within designated software platforms.
• Collaborate and support of Martech to monitor the health and deliverability of SNHU's email sending IP addresses.

Requirements

• 3+ years enrollment management experience (campus, global, military, or related) or 2+ years of experience managing email campaigns and communications designed to support enrollment goals
• 2+ years of CRM experience (Preferably Salesforce)
• Bachelor's Degree or equivalent years of experience in lieu of degree acceptable
• Experience understanding and anticipating dependencies across complex systems
• Proficiency in communicating complex ideas and processes to business stakeholders

Benefits

• High-quality, low-deductible medical insurance
• Low to no-cost dental and vision plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement
• Free tuition program
• Parental leave
• Mental health and wellbeing resources