Responsibilities

• The Community Donations Coordinator cultivates and steward donors to help build the pipeline of in-kind and financial support for Metropolitan Ministries. Primary duties include cultivating, stewarding, and soliciting for in-kind donations.
• Community Engagement & Hospitality: Provide exceptional hospitality and customer service to donors, volunteers, community groups, and partners. Coordinate scheduling, communications, and support for donation drives, volunteer activities, and holiday initiatives to ensure a positive experience.
• Donor & Volunteer Experience: Serve as a primary point of contact for inquiries and engagement opportunities. Build and strengthen relationships through timely communication, stewardship, appreciation efforts, and follow-up that encourages continued involvement and support.
• Data Entry & Record Management: Maintain accurate donor, volunteer, and community partner records within Virtuous and other tracking systems. Document interactions, update constituent information, track activities, and assist with reporting and data management.
• Administrative & Operational Support: Provide administrative support for community engagement, donor experience, and holiday operations, including scheduling, correspondence, preparation of materials, organization of files, and special projects.
• Teamwork, Mission & Ethics: Demonstrate a passion for the mission of Metropolitan Ministries while working collaboratively with staff, volunteers, and community partners.

Requirements

• Education and Experience: Friendly, customer service, telephone, or outbound sales experience preferred. Minimum Associates degree, or commensurate experience in customer service, relationship-building, or other relevant field, and minimum 1 year of successful nonprofit, development experience. Demonstrated proficiency with business software required. Attention to detail is required for Essential Responsibilities outlined, including 1 to 2 years proven experience in a related field.
• Skills Requirements: Excellent written communication skills. Excellent oral skills, including phone presence. Must be able to communicate effectively in English. Ability to plan and organize work and handle job-related matters in a professional manner. Critical thinker and problem-solving and good time management skills are necessary. Must be able to work well under pressure and meet deadlines. Computer and office equipment literate. Prefer demonstrated proficiency with and working knowledge of CRM database. Web-based research tools and Microsoft Office products knowledge required, including Excel and Outlook. Must be able to work independently and as a team player.
• Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills, and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Knowledge of community resources available to homeless population. Must demonstrate maturity and sensitivity to issues of faith, culture, and other sources of diversity. Ability to work as part of a team within a multi-disciplinary framework.
• Physical Requirements: Ability to stand and sit for long periods of time. Ability to walk and climb stairs and to lift 20 lbs. Physically able to work in outdoor/temporary shelter environment considering the local climate and its normal fluctuations. Physical, emotional, and spiritual stamina to handle job-related issues and stress.

Preferred

• Friendly, customer service, telephone, or outbound sales experience preferred.