Responsibilities

• Convert business goals into clear work plans, briefs, milestones, and KPIs.
• Orchestrate integrated workflows across strategy, creative, media, CRM, and web.
• Run structured cadences, reviews, and approvals with zero ambiguity on decisions.
• Maintain dashboards, documentation, and reporting as the authoritative source of truth.
• Resource and schedule creative work across internal creative staff and freelance vendors, matching skill sets and availability to program needs.
• Manage day-to-day workflows and deliverables with dedicated creative teams and vendors, keeping timelines, priorities, and handoffs clear.
• Maintain accurate, up-to-date resourcing, task, and deliverable status within Workfront.
• Flag capacity conflicts and bottlenecks early, and adjust resourcing plans to keep creative work on schedule.
• Support budgets, SOWs, forecasts, and margin performance at the program level.
• Drive predictable burn and flag deviations early for correction.
• Coordinate with Finance, Resource Management, and Account Leads to optimize staffing.
• Follow and improve workflows, templates, and processes to reduce cycle time and operational drag.
• Build strong, direct relationships with clients and stakeholders.
• Support PMs/producers and contribute to delivery discipline across teams.
• Surface risks early, resolve blockers, and identify expansion opportunities.
• Model a high-accountability operating rhythm across all workstreams.