Responsibilities

• Own and oversee PV Ads VOC and VOA programs to inform product, engineering, and go-to-market priorities
• Partner across global customer service, advertiser support, product, and engineering teams to align on objectives
• Communicate insights and program updates to stakeholders at all levels, including senior leadership
• Leverage AI and automation to scale insights through automated reporting, predictive analytics, and self-service dashboards
• Operate autonomously with high judgment on decisions impacting customer and advertiser experience
• Drive program adoption and measure business impact through clear ROI metrics

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree

Preferred

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parential leave
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.