Responsibilities

• Lead program activities for large hospitality initiatives, ensuring alignment across operations, digital teams, and property or shipboard stakeholders.
• Translate business and technical requirements into structured plans, timelines, deliverables, and execution steps.
• Coordinate cross functional teams including operations, IT, digital product, training, revenue management, and guest experience.
• Track program milestones, risks, dependencies, and readiness tasks to ensure on-time execution.
• Support program communication through updates, executive summaries, status reports, and briefing materials.
• Facilitate working sessions, alignment meetings, and cross functional discussions to drive clarity and remove blockers.
• Prepare teams for upcoming changes by summarizing what is changing, what to expect, and how it affects operations.
• Partner with property and field operations teams to gather feedback, resolve concerns, and support transition activities.
• Maintain documentation, decision logs, RAID tracking, and program governance artifacts.

Requirements

• Bachelors Degree
• 7-10 years of program or project management experience within hospitality, travel, or service-based environments.
• Understanding of hospitality operations including front office, housekeeping, F&B, guest services, and property technology.
• Strong coordination and organization skills with the ability to manage multiple workstreams.
• Ability to simplify detailed requirements and communicate clearly with diverse audiences.
• Experience working with digital tools, new system rollouts, or operational changes.
• Strong stakeholder management and facilitation skills.
• Proficiency in building plans, tracking milestones, and managing dependencies.
• Strong familiarity with JIRA, Smartsheets, or Confluence is required.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility