Responsibilities

• Partner with the Account leads to provide ongoing client satisfaction. Collaborate and guide up to 5 direct reports to resolve challenges that arise and improve process. Oversee the development of integrated project and program deliverables across a large, cross-agency model
• Establish and maintain project and program communications. Oversee project estimations and staffing recommendations, and optimize processes across large streams of work as needed. Ensure that calendars and deployment schedules are maintained for multiple concurrent workstreams. Consistently solve problems based on client priority shifts and concurrency challenges within team bandwidth
• Responsible for project profitability. Plan, track, and approve project expenses, billing, and invoices. Partner with the Finance team, in conjunction with the Account team, to develop a consistent profitability and utilization view across all workstreams. Manage resource allocation on an ongoing, weekly basis as well as monitoring project burn rates, budgets, and reconciliations
• Provide sound leadership to ensure all projects are delivered effectively, on time, and on budget. This will be accomplished through effective oversight and leadership of direct reports to provide purpose, direction, and motivation to the team. You will act as an extra set of hands where needed to support them by flexing tactically to manage projects where needed. The partnership with the Account lead is imperative to guiding the business forward, both from a performance and growth perspective

Requirements

• 8-10+ years of experience in PMO leadership and delivery management in a client-facing role within an agency setting
• Experience overseeing a high volume of concurrent projects that are brand and social-focused with a quick-turn cadence
• Experience managing projects with multiple parallel work streams and teams
• Experience working with integrated agency teams and external partner agencies
• Familiarity with Agile and/or Waterfall methodologies
• Proficiency with project management tools such as Smartsheet, Monday.com, Jira, and Workday
• Strong project management operations skillset, including the ability to facilitate meetings effectively and capture actionable next steps
• Ability to understand and prioritize tasks, support the team in navigating challenges, and build operational rigor

Benefits

• We offer a competitive benefits package