Product Operations Manager II - INTERNATIONAL (VIDEO SURVEILLANCE) at Alarm.com | Virginia, USA

Alarm.com

Product Operations Manager II - INTERNATIONAL (VIDEO SURVEILLANCE)

Virginia, USA (On-site)

Salary Not AvailableSenior Level2+ years expFull time

Posted 4 months ago

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Job Summary

Drive cross-regional product operations for international hardware launches and certifications, aligning launch plans with regional teams and regulators.

Own international launch planning, certification oversight, beta deployments, and cross-team alignment.
Must-have: 2–5 years in product operations or technical program management with hardware lifecycle experience.
Standout: Experience with Jira/Confluence and working with globally distributed teams.

Job Description

Responsibilities

Market Feedback Management : Act as the primary coordinator for international market feedback on video hardware, working closely with Technical Account Managers (TAMs), regional sales teams, and product managers.
Certification Tracking : Collaborate with the certifications team to monitor progress and execution of regulatory certifications for hardware products by region.
Country Launch Planning : Identify and prioritize countries for product launches based on certification status and strategic opportunity.
Country Launch Planning : Coordinate launch activities across product, marketing, engineering, operations, and international teams.
Country Launch Planning : Manage beta and early access deployments in international markets.
SKU & Customization Support : Work with the product and hardware teams to track international-specific SKUs, labels, packaging, and firmware configurations.
Feature Request Coordination : Gather and organize international-specific feature requests for software or firmware.
Feature Request Coordination : Help assess the business value of changes and support prioritization decisions.
Issue Diagnosis : Help debug and triage international-specific issues, including hardware behavior, installation constraints, and customer-reported problems.
Cross-Team Alignment : Strengthen the relationship between the product team and international go-to-market teams, serving as a key operational link to ensure clarity and alignment

Requirements

B.S. or B.A. in engineering, computer science, or a related technical field; business degrees accepted only if paired with strong technical experience or a technical focus
2–5 years of experience in product operations, technical program management, or product coordination roles
Strong organizational skills and attention to detail
Excellent written and verbal communication skills; comfortable engaging across functions and regions
Comfortable working across time zones and with globally distributed teams
Self-starter who enjoys building repeatable systems and solving unstructured problems
Experience with hardware product lifecycles, SKUs, or certifications is a plus
Familiarity with international product deployment or market adaptation is helpful but not required
Experience with Jira and Confluence is a plus
Other duties as assigned

Preferred

Experience with Jira and Confluence is a plus
Familiarity with international product deployment or market adaptation is helpful but not required

Benefits

Collaborate with outstanding people : We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
Make an immediate impact : New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
Gain well rounded experience : Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
Focus on fun : Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

Alarm.com

3.9 Glassdoor

Alarm.com is the leading platform for the intelligently connected property. Millions of people depend on Alarm.com's technology to monitor and control their property from anywhere. Centered on security and remote monitoring, our platform addresses a wide range of market needs and enables application-based control for a growing variety of Internet of Things (IoT) devices. Our security, video monitoring, intelligent automation and energy management solutions are available through our network of thousands of professional service providers in North America and around the globe. Alarm.com's common stock is traded on the Nasdaq under the ticker symbol ALRM. Alarm.com earned the Top WorkplaceTM award for its employee culture and the meaningful work we do every day to develop and bring to market new technology that will make millions of people safer and help them use energy more efficiently. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. For more information, please visit www.alarm.com.

Founded in 2000

McLean, Virginia, USA

1.4K employees (70 in marketing)

www.alarm.com

76% recommend to a friend

84% CEO approval