Responsibilities

• Work with internal solutions teams to develop tools to improve workflow and customer experience
• Lead projects to design, develop, and implement solutions and operations performance metrics and analytics that provide critical information, insights, and decision support to leadership.
• Assist with ad-hoc requests as needed
• Develop and maintain standard operating procedures and content documentation.
• Monitor and maintain the accuracy and quality of all data
• Assist in the guidance and technical skills development of less experienced analysts

Requirements

• Bachelor's degree in related field, or equivalent work experience, preferred
• 2-5 years of experience, preferred
• Project management experience preferred
• Skilled in gathering requirements from stakeholders at all organizational levels
• Strong organizational and time-management skills to handle competing priorities
• Ability to quickly learn and resolve unfamiliar technical challenges using available resources
• Excellent problem-solving abilities with a proactive, research-driven approach
• Ability to recognize opportunities to improve processes and tools and communicate with stakeholders
• Demonstrated experience with querying, manipulating, and aggregating data from business systems to produce meaningful reporting and decision support information.
• Demonstrated experience using data query, visualization, dashboard design tools, or data workflow tools (ex. SSMS/SSRS, Tableau, Business Objects, Alteryx, etc.) preferred

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs