Responsibilities

• You’ll reach out to vehicle owners to let them know about a vehicle safety recall.
• You’ll also connect with dealerships to make an appointment for customers to have the issue fixed.
• Your call will alert customers to the safety issue, letting them know we care about their wellbeing, and help them resolve the issue so it doesn’t cause them problems down the road.
• Provide excellent customer service, representing a major domestic auto manufacturer
• Make outbound calls and emails to customers and dealerships
• Help with team projects
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Requirements

• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• High school diploma or equivalent
• Available to work shifts within the center's hours of operation: Monday to Friday 9 a.m. - 9 p.m. Eastern time
• No weekends!
• Must be able to stick to the schedule reliably, as some queues are time sensitive
• Able to remain at your desk for long periods of time
• Ohio resident
• Secluded and distraction-free work environment
• High-speed internet delivered through a wired provider (cable or fiber)
• Computer must be physically connected to your modem / router using an Ethernet cable
• TelephonE skills
• Computer navigation and typing skills
• Conversation skills (able to have discussions and problem solve)
• Excellent interpersonal and organizational skills
• Able to learn and adapt
• Strong attention to detail
• Have a solid work ethic and an ability to meet deadlines
• - Location: Remote – Ohio residents

Benefits

• Benefits available
• Health & Wellness Benefits
• - Medical and prescription coverage
• - Dental and vision insurance
• - Paid time off
• - Associate wellness program with rewards for annual checkups
• - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• Financial Benefits
• - 401(k) with match
• - Flexible spending account (FSA)
• - Life insurance
• - Company-paid short- and long-term disability insurance
• Benefits to Make Your Life Easier
• - 24/7 online access to doctors through Teladoc
• - 24/7 nurse help desk
• - Patient advocacy with free 24/7 support for benefit questions and claims
• - Guidance for family, financial and estate planning (including wills)
• - Paid training
• - Equipment provided
• - Health coverage, wellness resources and financial benefits, and a total compensation package designed to support you in work and in life