PR Operations Manager/ET time zone

USA (Remote)

Salary Not AvailableMid Level3+ years expFull time

Posted 4 months ago

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Job Summary

Drive end-to-end program operations for PR/content across AI-enabled product lines in a fast-growth agency.

  • Primary ownership of workflows across multiple product lines, including AI-optimized content and reputation management.
  • Must-have: 3+ years in an agency with strong operational execution and multi-workflow ownership.
  • Standout: Curiosity about AI-driven PR and systems/ops mindset for rapid adaptation.

Job Description

Responsibilities

  • Own and manage end-to-end workflows across multiple product lines, including AI-optimized content programs, structured wire distribution, AI SEO, and reputation management.
  • Operate and coordinate delivery through proprietary systems, including our client-facing platform, while supporting white-labeled solutions for partner agencies.
  • Manage cross-functional teams and ensure all deliverables are executed on time, aligned with client expectations, and meet quality standards.
  • Work directly with clients, maintaining clear communication, managing expectations, and ensuring smooth execution across all active projects.
  • Oversee content and deliverables to ensure brand messaging, editorial quality, and compliance standards are consistently met.
  • Apply PR fundamentals including messaging, tone, and brand protection while focusing on operational execution rather than media pitching.
  • Track workflows, identify bottlenecks, and continuously optimize processes to improve speed, efficiency, and output quality.
  • Operate effectively in a fast-paced, startup environment where priorities shift frequently, product lines evolve, and multiple client deliveries run in parallel.
  • Take ownership in ambiguous situations, adapt quickly without a fixed playbook, and ensure delivery stays on track despite changing requirements.

Requirements

  • 3+ years of experience in an agency environment, with strong operational awareness and the ability to manage multiple workflows and priorities simultaneously.
  • Operationally sharp, detail-oriented, and able to own execution end-to-end without constant direction.
  • Genuine curiosity about how AI is transforming PR, content, and brand visibility, you don’t need to be an expert, but you should actively think about how AI models discover and recommend brands.
  • Comfortable working across evolving product lines and adapting quickly as priorities shift in real time.
  • Strong understanding of PR fundamentals, including messaging, editorial nuance, and brand protection.
  • Not limited to traditional media relations but this role requires a broader, systems and operations mindset.

Benefits

  • 100% remote role
  • Access to an AI-powered tech stack
  • A culture built on excellence, integrity, and innovation.
  • Growth opportunities within a rapidly expanding company.
  • Competitive base salary paid in USD
  • A culture built on excellence, integrity, and innovation.
  • Growth opportunities within a rapidly expanding company.
  • Access to an AI-powered tech stack
Zen Media logo

Zen Media

3.7 Glassdoor

Zen Media is a marketing and communications consultancy for b2b brands. This means we start with creativity, amplify with communication, and finish with conversions. We champion relevance in a world inundated with noise. We’re committed to making sure your voice doesn’t just echo—it resonates. Zen Media is the only marketing and PR firm to be honored by both the White House and the United Nations as a Top 100 company in North America.

Founded in 2009
Miami, Florida, USA
62 employees (25 in marketing)
74% recommend to a friend
76% CEO approval

Traffic Signals

Monthly Visitors
33.5K
Traffic Source Mix
Search
48%
Direct
37.3%
Referral
8.1%
Social
5.3%
Paid
1%

Headcount Trend

Current headcount: ~62

Marketing Team

Marketing Team Size
23 (37% of company)

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