Responsibilities

• Answers incoming emergency and non-emergency calls for law enforcement, fire, and emergency medical services and obtains required information for a safe, efficient emergency response of all required public safety agencies.
• Quickly and accurately enters all incident information into the Computer Aided Dispatch (CAD).
• Operates all radio consoles and equipment, providing appropriate command, control, and support information to public safety responders.
• Dispatches law enforcement and fire personnel, adhering to established policies and procedures and APCO standards.
• Tracks and documents the status of personnel and equipment
• Provides self-help pre-arrival instructions to callers with established priority dispatch protocols.
• Answers non-emergency and administrative calls for service, obtains pertinent information from the caller, and responds to requests for information, or makes referrals as appropriate.
• Performs records and information access on various highly secure law enforcement databases, both internal and external.
• Operates multiple line telephone systems that receive 911 calls and non-emergency calls, interviews the callers to determine the exact nature of the call, obtains all information needed, and then must quickly and accurately classify the call and determine the priority and type(s) of response required.
• Must always provide excellent customer service to the public departmental personnel.

Requirements

• Must be a minimum of eighteen (18) years of age.
• Must possess a high school diploma or a General Equivalency Diploma (GED) recognized by the Tennessee Department of Education.
• Must pass the Criticall Public Safety Dispatcher test.
• All applicants will have an in-depth background investigation conducted by the LPD Criminal Investigation Division, and have no history of any felony arrest, nor have been convicted of or pled guilty to, or entered a plea of nolo contendere to any charge, or to any violation of any Federal or State laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor or controlled substances; nor to any misdemeanor arrest involving moral turpitude; and no arrest for D.U.I. in the prior ten (10) years.
• Must pass a physical examination by a licensed physician.
• Must pass a polygraph by a certified polygraph examiner.
• Must pass a psychological evaluation, free from any impairment, as outlined in the current edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM) of the American Psychiatric Association at the time of the examination, that would, in the professional judgment of the examiner, affect the person’s ability to perform an essential function of the job, with or without reasonable accommodation.
• Must be a U.S. citizen.
• Must possess a valid Tennessee driver’s license or be able to obtain one in a reasonable period.
• Must be willing to attend training in TIES/NCIC and other Criminal Justice Information System functions and pass all required tests with a minimum of 80%.

Preferred

• A minimum of two (2) years of college courses (at least 64 semester hours) is preferred.
• Experience in a law enforcement, fire, or EMS Dispatch function, or an E-911 PSAP answering function is highly preferred.

Benefits

• 100% Paid Insurance for you and your family — health, dental, vision, life, disability, and even Lasik coverage.
• Secure Retirement : 401(a) with 4.5% city contribution plus a 457 plan with matching up to 3.5%, vested immediately.
• Generous Paid Time Off : vacation, sick, personal days, 12 holidays, and your birthday off.
• Longevity Pay & Incentives : annual service bonuses and ongoing professional development opportunities.
• Growth & Support : comprehensive APCO, TBI, and FBI training, with continual re-certification and career path advancement inside the La Vergne Police Department.