Responsibilities

• Promotes excitement and fun through sharing knowledge of brochures, player rewards, point redemption, upcoming events, and marketing promotions.
• Creates relationships with guests that lead to repeat business.
• Evaluates guests’ information to determine if qualifying criteria have been met for various casino promotions.
• Inputs data from guests’ application into player tracking system.
• Assists with the implementation of on-site promotions and events.
• Encourages guests on casino floor to sign up for players card program.
• Takes photos of jackpot winners.
• Issues cards and explains the loyalty program to all new club members.
• Promotes new club membership on the casino floor.
• Generates cash vouchers & prize redemption vouchers.

Requirements

• High School Diploma or GED required.
• Must be computer literate, which includes operation of a windows computer, excel, word, and custom in house programs.
• Excellent Guest Service and interpersonal skills required. Must have the ability to respond to common inquiries or complaints from guests.
• Ability to emcee promotional events in a professional and respectful manner.
• Must be able to read, write, speak and understand English. Bilingual skills a plus.
• Excellent written and oral communication skills required. Ability to interact and communicate with both groups and individuals.
• Ability to read, analyze, and act upon information from database.
• Ability to add, subtract, multiply and divide in all units of measure, and using whole numbers.
• Must be able to maintain appropriate Gaming License.