Responsibilities

• Define, own, and govern the MTS master brand — including brand identity, architecture, positioning, and voice — ensuring consistent expression across all divisions and touchpoints.
• Develop and maintain enterprise brand guidelines, toolkits, and governance frameworks that enable divisional teams to execute independently while remaining aligned to MTS brand standards.
• Serve as the final brand authority across all MTS divisions, reviewing and approving major market-facing materials for brand compliance.
• Lead global and platform-level marketing strategy, setting the annual marketing plan and aligning divisional marketing priorities to enterprise objectives.
• Directly manage and develop the PLT team (design, marketing execution specialists, regional specialists, and CX team), setting clear goals, providing coaching, and building team capability.
• Manage PLT team capacity across divisional requests — balancing workloads, prioritizing demand, and ensuring the team delivers quality work on time.
• Establish standards, workflows, and tools that enable the PLT team to execute efficiently and consistently across multiple divisional briefs simultaneously. Foster a high-performing, collaborative team culture that embraces an AI-disrupter mindset and continuous improvement in cost and productivity.
• Own the MTS customer experience strategy, defining the standards for how customers interact with MTS across all divisions and channels.
• Lead the CX team focused on customer journey improvement initiatives.
• Champion the voice of the customer across the organization, synthesizing CX insights to inform brand, marketing, and product decisions.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Minimum of 5 years of progressive experience in brand management, marketing, or customer experience.
• Demonstrated experience developing and executing enterprise-wide or multi-brand strategies in a complex, matrixed organization.
• Strong understanding of brand governance, identity systems, and customer experience design principles.
• Proven ability to manage budgets, agency and vendor relationships, and cross-functional teams to deliver integrated programs on time and on brand.
• Excellent communication, presentation, and stakeholder management skills, with the ability to influence across divisions and at all levels of the organization.