Responsibilities

• Responsible for successful ideation, development, and execution of key tactics, messages, and materials for our internal teams who support both our HCP and patient stakeholders
• Manage development of tactics with agency partners; validate tactics with key internal stakeholders where relevant; manage review/approvals of tactics through Commercial Review Committee (CRC)
• Establish measurement plans for all owned materials and continuously monitor performance to inform future optimizations or discontinuation
• Establish and lead the communications REP team and provides training and support to other new/junior members of the communications team
• Develops new and maintains existing documentation of processes, work instructions, SOPs and ensures alignment on any process changes and work instruction updates
• Manage multiple agency partners to ensure alignment, timely deliverables, and cost efficiencies where possible
• Cultivate strong partnerships with cross-functional teams including the communications review committee (CRC) to support business goals

Requirements

• Requires 3+ years’ experience in patient support, patient and/or HCP marketing, patient engagement, or other closely related roles.
• Bachelor’s Degree in Human Services, Marketing, Business or related field
• Familiarity with Medical/Legal/Regulatory (communications review committee) review process
• Working knowledge of commercial marketing related software and platforms including Veeva Vault PromoMats and Salesforce CRM or similar
• Ability to understand assigned disease area and its unique patient journey
• Ability to understand key elements of patient engagement strategy and incumbent's role in executing that strategy
• Excellent communication skills; patient-centric and customer-service minded
• Effective project management skills to manage multiple projects and processes, simultaneously
• Ability to execute support materials across a variety of channels (e-mail, print, video, text, web)
• Ability to oversee and maintain a high volume of materials with attention to detail to ensure consistency of messaging and branding

Preferred

• Experience leading a cross-functional team or REP team (lead the communications REP team)

Benefits

• inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations.
• medical, dental and vision benefits
• generous paid time off (including a week-long company shutdown in the Summer and the Winter)
• educational assistance programs including student loan repayment
• generous commuting subsidy
• matching charitable donations
• 401(k) and so much more.