Responsibilities

• Warmly greet clients and provide an excellent experience from arrival through checkout
• Answer phone calls, emails, direct messages, and client questions in a professional and timely manner
• Schedule, confirm, and manage appointments
• Assist clients with selecting services, products, and appointment times
• Process payments, gift cards, packages, memberships, and retail purchases
• Maintain accurate client profiles, appointment notes, and contact information
• Communicate schedule changes and important information to clients and team members
• Assist with product sales and provide basic information about services and promotions
• Keep the reception, waiting, and retail areas clean, organized, and inviting
• Support daily administrative tasks, inventory checks, and general spa operations

Requirements

• Friendly, outgoing, and comfortable speaking with a variety of people
• Excellent customer service, interpersonal, and written communication skills
• Highly organized, dependable, and detail-oriented
• Experience creating social media content for a business or professional brand
• Strong Canva skills and a good eye for layout, color, typography, and visual consistency
• Comfortable creating and editing photos and short-form videos
• Able to write engaging, accurate, and polished promotional copy
• Familiarity with Instagram, Facebook, content scheduling, and basic social media analytics
• Comfortable learning appointment-scheduling, email-marketing, and point-of-sale systems
• Able to manage multiple priorities while remaining calm and professional

Preferred

• Previous spa, beauty, wellness, hospitality, retail, marketing, or front desk experience is preferred

Benefits

• Flexible schedule