Responsibilities

• Lead a team that supports small business owners through Paid Search execution and ongoing service.
• Ensure delivery of excellent customer service while representing and advocating for the Paid Search program.
• Serve as subject matter experts in paid search for both clients and internal teams.
• Educate clients and internal teams on paid search fundamentals and program details.
• Collaborate closely with Account Services, Analytics, Data Engineering and other teams for cross-functional work.
• Manage prioritization of support tickets, phone calls and email inquiries/escalations.
• Provide performance read outs and insights, showcasing how both their team and the larger Paid Search team’s work drives business outcomes.
• Coach clients on appropriate budget and investment levels.
• Ensure each Paid Search Strategists plays a key role in client engagement, satisfaction, and retention.
• Drive consistent, high-quality client experience across all team interactions.

Requirements

• Bachelor’s degree in Marketing, Advertising, Communications, Business or equivalent work experience
• Minimum of 2 years of experience leading a team that manages and leads campaigns in the channel ecosystem.
• Minimum 4 years of client-facing experience.
• Experience with strategic planning and applied experience of bringing plans to execution.
• Proven track record in operating with a high-level of integrity, commitment, and enthusiasm to take on a challenging role with cross-functional commitments. Strong Excel skills (VLOOKUP, Pivot tables/charts, etc.)

Nice To Have

• Experience working in multi-location marketing and/or highly regulated industries.
• Proactive and curious attitude. Strong problem-solving skills.
• Comfortable operating in a fast-paced, deadline driven environment with rapidly changing priorities.
• Use of advanced Search bidding platforms (SA360, Marin, etc.)
• Experience in customer-facing roles about paid media performance and strategy.

Benefits

• ESOP (employee stock ownership plan)
• an annual bonus
• in addition to a full benefits package
• paid time off benefits
• including 100% paid parental leave