Responsibilities

• Serve as the first in-person point of contact for prospective clients, caregivers, and referral partners
• Partner with the Client Intake team to coordinate new client paperwork, signatures, and next steps
• Conduct regular check-ins with prospective families to provide updates, guidance, and support prior to onboarding
• Offer resources to families related to diagnosis, services, and other community providers when needed
• Evaluate prospective clients for service eligibility based on company criteria
• Send intake paperwork and follow up to help families complete onboarding in a timely manner
• Build and maintain partnerships with pediatricians, diagnosticians, schools, and community providers
• Complete follow-ups with diagnosticians via phone, email, or in-person visits to collect client documentation
• Maintain inventory of marketing materials and manage purchase orders
• Distribute marketing materials to community providers and referral sources
• Schedule and coordinate lunch visits, outreach meetings, and relationship-building opportunities
• Lead the coordination of community events, including fairs, conferences, and marketing engagements (budgeting, staffing, materials, logistics)
• Engage in consistent outreach activities to ensure BrightPath is included on community provider referral lists
• Support updates to social media platforms and company website content (as needed)
• Provide regular updates to the Intake and Clinic Operations teams regarding referrals, prospective clients, and waitlist activity
• Help train new Outreach team members
• Maintain assigned shared inboxes, voicemails, and communication channels
• Attend required meetings, follow organizational protocols, and support special projects as assigned

Requirements

• Bachelor’s degree in a related field (preferred)
• Experience in Applied Behavior Analysis (ABA), healthcare, education, or social services (preferred)
• Valid driver’s license and current auto insurance required
• Fluent in English; bilingual Spanish strongly preferred
• Strong written and verbal communication skills
• Ability to adapt quickly, follow feedback, and contribute to a team environment
• Willingness to learn new skills, including pursuing RBT certification if needed
• Ability to travel regularly within the region

Preferred

• Bilingual Spanish strongly preferred