Responsibilities

• Welcome and guide new patients and families through the consultation process
• Present treatment recommendations, financial options, and payment arrangements
• Build excitement and confidence about starting orthodontic treatment
• Answer questions and address concerns with warmth and professionalism
• Coordinate and schedule treatment starts efficiently
• Follow up with pending patients and help increase case acceptance
• Work closely with the doctor and team to ensure a seamless patient experience
• Create memorable patient experiences and celebrate milestones and special occasions
• Help plan and coordinate office events, contests, and patient appreciation activities
• Develop and maintain relationships with referring dental offices and the community

Requirements

• Energetic, positive, and naturally enthusiastic
• Exceptional at building relationships with patients and parents
• Highly organized and detail-oriented
• Comfortable discussing finances and treatment options
• A strong communicator with excellent interpersonal skills
• Self-motivated and proactive
• Adaptable and able to thrive in a growing practice
• Passionate about delivering an outstanding patient experience

Preferred

• Orthodontic or dental experience preferred
• Previous treatment coordinating experience strongly preferred
• Marketing, customer service, or sales experience preferred
• Experience with orthodontic practice management software and patient communication systems is a plus
• Strong computer skills and proficiency with Microsoft Office and digital communication tools

Benefits

• Competitive pay based on experience
• Paid time off and holidays
• Retirement benefits
• Continuing education and professional development opportunities
• A supportive, team-oriented work environment
• The opportunity to make a meaningful impact on patients’ lives while helping grow an exceptional orthodontic practice
• 401(k)
• 401(k) matching
• Continuing education credits
• Employee discount