Responsibilities

• Package and ship all online orders in a timely and organized manner
• Assist with customer service communications and maintain a professional demeanor in all interactions across email, phone, text, and web chat
• Maintain accurate order and inventory records within Shopify as well as an organized inventory and stock area
• Assist with launching new products in Shopify, including product descriptions, SEO details, alt tags, metadata, and collection placement
• Maintain a clean, organized, and well-stocked office environment, including managing office supplies and incoming mail
• Conduct outreach to prospective wholesale partners and maintain communication with existing accounts to support ongoing relationships and growth
• Assist with the setup, monitoring, and creative support of Meta and Google advertising campaigns
• Support social media scheduling and posting across Instagram, TikTok, and Pinterest
• Support brand initiatives such as photoshoots, brand activations, creating linesheets and other operational or marketing projects as needed
• Maintain organized filing systems (digital and physical)

Requirements

• Fast learners who are highly organized with strong attention to detail
• Strong written communication skills and a thoughtful approach to customer service and brand communications
• Comfortable managing multiple responsibilities and prioritizing tasks independently
• Proactive, reliable, and solutions-oriented
• Interest in fashion, e-commerce, and brand building
• Ability to work collaboratively in a small, fast-moving team environment

Preferred

• Bachelor\'s degree
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Proficient using Google Drive, Dropbox, and other relevant tools
• Familiarity with Meta Ads Manager or Google Ads
• Excellent written and verbal communication skills
• Excellent time management, organization skills, and attention to detail
• Proficiency in Shopify
• Proficiency in Social Media & content editing and scheduling platforms (Instagram, Buffer, Tiktok, Pinterest, Capcut, etc) is a plus