Responsibilities

• Coordinate the day-to-day administrative functions of the office
• Answer incoming calls and assist clients, families, caregivers, and referral sources
• Assist with new client inquiries and referral intake
• Follow up on prospective clients and referrals
• Maintain accurate electronic and paper records
• Assist with scheduling and caregiver communication
• Prepare correspondence, reports, spreadsheets, and other office documents
• Track outstanding administrative items and ensure timely follow-up
• Communicate with management regarding office operations, client needs, and staffing concerns
• Maintain a professional, organized, and welcoming office environment

Requirements

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Previous administrative, healthcare, home care, medical office, customer service, outreach, marketing, or business development experience preferred
• Excellent verbal and written communication skills
• Strong organizational and follow-up skills
• Professional telephone and interpersonal skills
• Comfortable speaking with healthcare professionals and community organizations
• Comfortable conducting both telephone and in-person outreach
• Basic proficiency with Microsoft Office, Google Workspace, email, and office technology
• Ability to work independently and take initiative
• Reliable transportation and ability to travel locally for outreach activities

Preferred

• Bilingual candidates are strongly encouraged to apply, especially candidates who speak Haitian Creole, Spanish, or Russian.

Benefits

• Referral program