Directs the Division's Content & Creative Services to produce clear, accessible public information and oversee editorial standards.

• Owns direction, staffing, and project workflows for content and outreach across internal and external audiences.
• Directs, plans, and organizes all section activities, including recruiting, hiring, and staffing; develops management objectives, performance standards, and staff goals; and supervises the team through coaching, standards setting, and performance review.
• Performs advanced, senior-level technical writing work and coordinates content for diverse audiences.
• Preserves and oversees the Division’s editorial standards and ensures accessibility, readability, design, and quality across materials through review and approval processes.
• Recommends messaging strategy and communication plans to achieve approvals within governance structures.
• Uses clear and compelling communication across written and oral formats (e.g., video scripts, brochures, social posts, press releases).
• Oversees creation and review of plain language publications, videos, flyers, infographics, SharePoint pages, and website updates.
• Leads content intake, prioritization, project planning, and workflow design with approval checkpoints for readability and tone.
• Oversees project execution and QA, and conducts post mortems to improve workflows and templates.
• Assesses risk and media implications before responses by agency officials; maintains brand alignment per standards.

Responsibilities

• Attends work regularly and ensures security and confidentiality of sensitive information.
• Maintains Relevant Knowledge Necessary To Perform Essential Job Functions.
• Complies with agency policies and procedures, including ethics and integrity.

Requirements

• Education: Graduation from high school or equivalent
• Education: Bachelor’s degree from an accredited college or university.
• Experience: Five (5) years in business administration, communications and/or writing, government, nonprofit, or public administration; Master’s may substitute for two years.
• Skill: Highly accurate grammar, punctuation, and writing; ability to tailor style to audience and adhere to formatting standards.
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Skill in effective oral and written communication
• Skill in exercising sound judgment and decision making
• Ability to receive and respond to constructive feedback
• Ability to work with others in a professional office environment
• Ability to provide excellent customer service
• Ability to work in person at an assigned OAG work location and perform in-person collaboration

Preferred

• Experience: Two (2) years of management experience
• Knowledge of government operations
• Knowledge of mass marketing and digital media design
• Ability to review and edit content to ensure adherence to standards
• Second language proficiency