Member Relations & Communications Manager

El Cerrito, CA (Unknown)

Salary Not AvailableMid Level2+ years expFull time

Posted 2 months ago

Job Summary

Own and optimize member communications and digital touchpoints by managing the club website, newsletters, and event promotions to drive engagement and a warm member experience.

  • Website & Digital Presence: Maintain the member site and promotional content, collaborating on event details and display updates.
  • Member Communications: Create and distribute newsletters, emails, alerts, and welcome materials to support membership growth and events.

Job Description

Responsibilities

  • Manage and maintain the member website, including, but not limited to: Club Resource Page, Event Highlights, Club Calendar Details; collaborate with the Event Coordinator to update event details, promotional content, and upcoming club events on the website; manage and update digital displays through ScreenCloud.
  • Develop, coordinate, and distribute club communications and marketing materials, including, but not limited to: Monthly FORE Newsletter; Monthly Social Events Email; Weekly Pro Shop Email featuring golf events and promotions in collaboration with the Head Golf Professional; Monthly New Member Announcement Email; “Big News Wednesday” member updates and announcements; Send text message alerts regarding golf and social events, parking impacts, and other important club updates.
  • Participate in weekly marketing meetings with the Director of Sales, Membership Manager, and Marketing Manager to coordinate upcoming communications and promotions.
  • Assist members with accessing and navigating their member website accounts.
  • Membership & Club Support: Assist the Membership Manager with creating new member accounts and preparing welcome packets for new members; Assist with the development of marketing materials for prospective members.
  • Serve as a welcoming first point of contact upon entry to the clubhouse, helping create a positive and hospitable member experience.

Requirements

  • Bachelor’s degree in Communications, Marketing, Hospitality, or a related field preferred.
  • 2+ years of experience in marketing, communications, or hospitality-related roles.
  • Strong writing, editing, and communication skills.
  • Proficiency in managing website content, email marketing tools, and digital communication platforms.
  • Experience using Canva (or similar graphic design software) to create visually compelling marketing materials preferred.
  • Excellent organizational skills with attention to detail.
  • Ability to work collaboratively in a team environment and independently as needed.
  • Experience in customer service or member relations is a plus.
  • Must be able to work occasional evenings and weekends for club events

Preferred

  • Experience using Canva (or similar graphic design software) to create visually compelling marketing materials preferred.
  • Experience in customer service or member relations is a plus.

Benefits

  • Paid holidays: Employees receive six paid holidays per year.
  • PTO: Employees earn PTO based on length of service.
  • Five days after one year of employment.
  • Ten days after two years of employment.
  • Fifteen days after five years of employment.
  • PTO accrual begins on the first day of work and can be used after 90 days of employment.
  • Sick leave: Employees accrue sick time at a rate of one hour for every thirty hours worked, up to a maximum of ten days per year, with a total accrual cap of 180 hours. However, employees may only use up to 40 hours of sick time per year.
  • Medical, dental, and vision insurance: Berkeley Country Club offers medical, dental, and vision benefits to full-time employees. Coverage begins on the first of the month after 30 days of employment.
  • 401(k) retirement plan: Employees become eligible to enroll in the 401(k) plan after 90 days of employment. Employer contributions, if applicable, will be outlined in the plan details provided upon eligibility.
Berkeley Country Club logo

Berkeley Country Club

Located in the Berkeley Hills above the community of El Cerrito, California, Berkeley Country Club offers its members a challenging course for players of all abilities. The setting affords visitors spectacular views of the San Francisco Bay and its surroundings. Including the Bay Bridge, San Francisco, the Golden Gate Bridge, Sausalito, Mount Tamalpais, and the San Pablo Bay to the west, and Wild Cat Canyon to the east. Our venue is the place to have your next corporate event, wedding reception, or banquet.Founded in 1920 as the Berkeley Country Club, Berkeley Country Club strives to provide a premier golfing and social experience to its members by offering excellent course conditions, practice facilities, and social amenities. The 'new' Berkeley Country Club remains a testament to the Golden Age of Golf in America and the vision of two legendary golf architects, Robert Hunter and Willie Watson. Challenging yet playable for all skill levels, Berkeley Country Club is back and ready to delight a new generation of Bay Area golfers.

Founded in 1920
El Cerrito, California, USA
28 employees (3 in marketing)

Marketing Team

Marketing Team Size
1 (4% of company)

Traffic Signals

Monthly Visitors
6.2K
Monthly Google Ads Budget
$40
Traffic Source Mix
Search
35.1%
Direct
60.5%
Referral
4.4%

Headcount Trend

Current headcount: ~28
Berkeley Country Club logo

Member Relations & Communications Manager

Berkeley Country Club · El Cerrito, CA · Unknown