Responsibilities

• Provides personalized services to guests, focusing on players with an assigned tier as well as generating new business and bringing back inactive guests.
• Introduces guests to Club Clearwater Hosts/Hostesses and Executive Host and tracks play
• Secures updated and missing information for the player database
• Communicates with guests following visits by card, letter and telephone call while answering questions regarding the tiered program and explains benefits associated with each level
• Constantly circulates amongst the guests and makes appropriate introductions
• Evaluates player accounts and issues comps based on recorded play, earned number of points and comps available in player accounts
• Familiar with all current and upcoming casino activities including special events, promotions, entertainment
• Makes regular announcements over the casino-wide announcement system for jackpots, promotional drawings and other announcements, as necessary
• Assists with guest opportunities and help to resolve situations in an effort to smooth operations and provide Clearly Superior Customer Service
• Assists in planning, implementing and analyzing player events

Requirements

• High School diploma or GED required.
• Some college coursework preferred.
• Previous gaming experience and/or combination of customer service and hospitality experience preferred.
• Must be able to provide excellent customer service to guests and employees with proven public relations, conflict resolution skills.
• Excellent oral and written communication skills.
• Ability to make clear and concise public announcements using a microphone in an effort to create an atmosphere of excitement and entertainment.
• Presents a professional image and exercises excellent public speaking skills.
• Must possess competency in use of Microsoft Office applications with knowledge of database usage.
• Accurate and timely handling of assigned tasks and multiple activities.
• Must possess ability to promote “Clearly Superior” work ethics by example.

Preferred

• Some college coursework preferred
• Previous gaming experience and/or combination of customer service and hospitality experience preferred.