Responsibilities

• Own data quality standards across CRM and Marketing Automation Platform (MAP), including field completeness, accuracy, and consistency.
• Lead deduplication efforts and ongoing hygiene initiatives across contact, lead, and account records.
• Diagnose root causes of recurring data quality issues and design scalable fixes rather than one-off cleanups.
• Establish and monitor data quality metrics and reporting to track health over time.
• Map and document how lead and account data flows across systems — from initial capture through enrichment, scoring, routing, and attribution.
• Investigate sync failures, latency, and data loss points between systems, and drive resolution with the appropriate technical owners.
• Analyze lead flow data to identify bottlenecks, leakage, and quality gaps that impact pipeline.
• Partner with Analytics Engineering and BI on data structure, definitions, and reporting logic to ensure consistency across teams.
• Support the evaluation, implementation, and rollout of new marketing technology platforms focused on data enrichment, orchestration, and lead flow automation.
• Translate business requirements into technical specifications for system configuration and integration work.

Requirements

• 8+ years of experience in marketing operations, sales operations, data management, or a closely related field.
• Bachelors degree or equivalent
• Strong hands-on experience with Salesforce and a Marketing Automation Platform (e.g., Marketo), including data structure, field architecture, and integrations.
• Demonstrated experience diagnosing and resolving data flow or sync issues across systems.
• Comfort working with SQL, data mapping, or similar tools to analyze and validate data at scale.
• Experience supporting or leading MarTech implementations, integrations, or platform migrations.
• Familiarity with data enrichment, orchestration, or lead scoring/routing tools and concepts.
• Ability to translate ambiguous or technical problems into clear, actionable plans for cross-functional stakeholders.
• Collaborative and communicative mindset - able to build strong working relationships with Sales, Marketing, and Operations stakeholders across time zones.
• Legally eligible to work in the U.S. on an ongoing basis.

Benefits

• Employer subsidized medical/vision and dental coverage for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account