Responsibilities

• Provide administrative support to the Senior Director of Marketing Partnerships and Development Manager.
• Support the Marketing Partnerships team across membership, sponsorship, development, and cross-functional initiatives.
• Coordinate meetings, calendars, reports, presentations, departmental communications, and project follow-up.
• Serve as a key coordinator on cross-functional projects involving multiple departments and external stakeholders.
• Maintain departmental calendar, records, documentation, and operating procedures to support efficiency and continuity.
• Coordinate membership account administration, including new member applications, renewals, upgrades, account updates, and CRM record maintenance.
• Support private source revenue and member retention goals through renewal tracking, account stewardship, and member outreach.
• Coordinate member benefit fulfillment and ensure members receive the services, resources, and engagement opportunities associated with their membership level.
• Maintain data integrity across CRM and related systems; generate membership, revenue, renewal, and engagement reports.
• Coordinate billing, collections, and account reconciliation activities in partnership with the Finance team and support membership systems administration with IT.

Requirements

• Bachelor’s degree or equivalent experience preferred.
• 3+ years of experience in administration, operations, customer service, project coordination, membership, or related fields.
• Demonstrated experience with membership organizations, associations, hospitality, nonprofit organizations, or event coordination is a plus.
• Strong organizational skills and attention to detail.
• Highly proficient in CRM/database systems and Microsoft Office Programs: Word, Excel, PowerPoint and Outlook.
• Ability to manage multiple projects and priorities simultaneously.
• Strong written and verbal communication skills.
• Professional, collaborative, and service-oriented approach.
• Experience and comfort supporting billing and collections a plus.
• Commitment to company values and fostering an inclusive and collaborative workplace culture.

Preferred

• Familiarity utilizing AI tools such as Copilot, ChatGPT, is a plus.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term and Long-Term Disability
• Accidental Death and Dismemberment
• Flex Spending and Dependent Care plans
• Matching 401k
• Hybrid work schedule