Responsibilities

• Manage the sector-level operating rhythm, leading key marketing processes such as annual planning.
• Lead the implementation of new marketing capabilities or processes at the sector level when needed
• Oversee project delivery at the sector level, working in partnership with Project Management
• Manage sector-level internal and external collaboration, ensuring cross-functional teams are brought in at the right points throughout the project life cycle
• Oversee the creative production process in partnership with external resources, ensuring best practices are followed and talent renewals are managed appropriately
• Lead the development of agency scopes of work optimizing staffing models and individual role archetypes.
• Drive cost efficiencies by negotiating project-based agency scopes as business needs require.
• Drive the mid-year and end-of-year agency performance evaluation cycle, collaborating across sectors and with Procurement to ensure timing and schedule alignment. Single point of contact to coordinate brand and agency feedback.
• Serves as point of contact with sector-level agencies to assist in resolving agency conflicts or performance inclusive of agency talent. Guide brand teams and agencies on staffing concerns.
• If new/additional agency resources are required, the Marketing Ops Manager will research options, in partnership with Global Marketing Operations and Procurement. Responsible for operational training with new agency.

Requirements

• 8+ years of experience in marketing programs across multiple platforms on agency or client side
• Client-facing experience and agency experience
• Deep understanding of marketing processes, common agency deliverables and budget management.
• Strong operations management experience across complex organizations, including project management abilities in a leadership role
• Ability to self-manage while managing assigned teams and projects under tight deadlines
• Ability to expertly handle multiple projects and priorities working with various internal and external partners and organizational levels
• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint)

Preferred

• Experience in marketing and operations management
• Strong project management abilities in a leadership role
• Self-motivated and willing to expand knowledge
• Strong Agency Management experience

Benefits

• Flex That Works at Kimberly-Clark
• We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.
• Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com