Responsibilities

• Administer the day-to-day work-intake and project-tracking process established by the Manager, Marketing & Communications, including request intake, calendars, milestones, deadlines, status tracking, documentation, and follow-through; identify dependencies and risks and recommend priorities. Final prioritization and workload allocation remain with the Manager.
• Maintain a centralized view of assigned work; communicate status, resolve routine workflow or ownership issues, and escalate competing priorities, resource constraints, or matters requiring management judgment.
• Coordinate special projects and cross-functional marketing initiatives by clarifying scope, responsibilities, approvals, timelines, risks, and handoffs; recommend practical next steps to keep work aligned with department priorities.
• Ensure recurring operational deadlines, campaign-support activities, branch schedules, and departmental commitments are documented, current, and completed.
• Own fulfillment, follow-up, and tracking for internal-client and Business Development marketing requests; clarify business needs, audiences, timelines, required materials, approvals, and delivery requirements.
• Own coordination of member notices and operational communications, including intake, routing, scheduling, distribution, approval documentation, and record retention.
• Identify incomplete, compliance-sensitive, or higher-risk communications; gather relevant information, route materials through required approvals, implement approved revisions, and maintain evidence of review.
• Maintain responsive communication with internal clients and provide clear updates on status, responsibilities, outstanding information, and expected completion dates.
• Own routine operational website content, internal and operational pages, and member alerts. The Marketing Promotions Specialist owns campaign-related website content and landing pages.
• Support online and mobile banking marketing functions, including member alerts, vendor/internal coordination, segmentation support, conversion tracking, and related operational updates.

Requirements

• Bachelor’s degree in marketing, communications, business administration, project management, or a related field, or an equivalent combination of education and relevant experience.
• Two or more years of experience in marketing operations, project coordination, event coordination, communications administration, fulfillment, or a related field.
• Demonstrated ability to manage multiple workflows, deadlines, inventories, records, internal requests, and detailed logistics with strong follow-through.
• Strong organizational, written communication, proofreading, documentation, and internal-customer service skills.
• Interpersonal Skills: A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations, and explanations with members, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance.

Preferred

• Experience with content-management systems, email platforms, digital signage, reporting tools, project-management systems, or marketing technology is preferred.
• Experience in a financial institution or other regulated environment is preferred.

Benefits

• Paid time off Accrual of 17 days in 1st year of employment
• 11 paid holidays with an extra floating holiday for your birthday
• Medical, Dental, and Vision coverage – Single and Family options available
• Supplementary Health Benefit offerings including Critical illness insurance, Accident Insurance, and Hospital Indemnity Plans
• Life and AD&D Insurance, Short-Term and Long-Term Disability Plans
• 401k Retirement Plan with employer match options after 1 year, potential for additional discretionary contribution from the organization each year
• Tuition Reimbursement options of up to $5,250 each year