Responsibilities

• Draft and schedule social media posts using established messaging, tone, and content guidelines
• Monitor and respond to comments and messages across social media platforms in a timely and professional manner
• Review basic engagement metrics available through social media platforms and share observations about trends and performance with the Communications team
• Assist with the creation of marketing and communications materials, including flyers, graphics, presentations, and other digital assets
• Build and send email newsletters and announcements using established templates and tools
• Manage and maintain email distribution lists, including updating contacts, removing duplicates or outdated entries, and supporting efforts to keep lists accurate and usable
• Update website pages and post content using the organization’s content management system
• Capture photos and short videos at events and programs for use in communications
• Make routine content updates and revisions based on feedback and direction
• Coordinate event logistics, including scheduling, RSVPs, registration lists, materials preparation, and vendor coordination, with guidance and oversight

Requirements

• A degree in communications, marketing, journalism, English, or a related field is helpful but not required. Strong writing, editing, and communication skills are required and may be demonstrated through work samples, prior experience, or other relevant work.
• Proficiency with social media platforms (Facebook, Instagram, LinkedIn)
• Highly organized with excellent project management skills and the ability to manage multiple projects simultaneously and meet deadlines
• This role will work extensively with digital tools used for communications and marketing, including:
• Email marketing platforms (e.g., Mailchimp, Constant Contact)
• Design tools (e.g., Canva, Adobe Creative Suite)
• Website content management systems (e.g., WordPress, Squarespace)
• Social media management tools (e.g., Hootsuite, Buffer, Sprout Social)
• Office productivity software (e.g., Microsoft Office Suite, Google Workspace)
• Experience with these tools or similar platforms, and/or the ability to learn and adapt quickly to new systems, is required for success in this role

Preferred

• Have lived experience with homelessness or housing insecurity, with insight into both the barriers and opportunities that come from these circumstances.
• Demonstrate a passion for using personal experience to support others and advocate for meaningful change.
• Offer a firsthand understanding of systemic challenges connected to poverty and economic insecurity.