Responsibilities

• 100% On-Site Position in Airway Heights, WA. This is a fully in-office position. Remote or hybrid work arrangements ARE NOT available
• POSITION SUMMARY
• Under the direction of the Director of Marketing, the Database & Analytics Manager is responsible for the strategic development, execution, and oversight of the marketing database and data warehouse.
• This position will oversee all database marketing operations, develop reporting and dashboards, manage data standards, and partner with operational leaders to turn data into actionable items to maximize incremental revenue and ROI for STRC.
• This role is the primary steward of property data, ensuring the integrity, security, performance, and maintenance of the data warehouse.
• They will lead the casino database marketing team, ensure the integrity and security of the Casino Management System (CMS) data, and own the reinvestment and segmentation strategy.
• Promote and support a culture of excellence at Spokane Tribe Resort & Casino by modeling STRC values, delivering exceptional guest service, and upholding the highest standards of professionalism and ethics.
• Provide exceptional guest service throughout all interactions.
• Ensure compliance with all applicable gaming regulations, internal controls, and departmental policies, including requirements of the Gaming Commission and applicable state and federal authorities.
• Lead the database and analytics team; oversee scheduling, training, and performance management, and recommend candidates for hire and personnel actions

Requirements

• Bachelor's degree in Marketing, Business Analytics, Data Science, or related quantitative field preferred; or a minimum of five (5) years' experience in database analysis, database marketing, and data analytics. A combination of experience and education may be considered in lieu of the degree requirement.
• Minimum three (3) years' supervisory experience required.
• Working knowledge of data warehouse concepts, ETL/data integration processes, and BI/visualization platforms (e.g., Power BI, Tableau) required; experience building executive-level dashboards preferred.
• Advanced knowledge and skills using MS Office Suite (advanced Excel and Access) and SQL or related relational database query software; SQL query writing experience required.
• Conceptual knowledge of relational databases and casino tracking/patron management systems (e.g., CMS, kiosk platforms).
• Proven ability to independently handle projects from inception to completion, defining, gathering, and analyzing data, drawing conclusions, and communicating results.
• Willing and available to work varied schedules, including nights, weekends, holidays, and special events

Preferred

• Casino marketing database management experience, including direct mail, text, mobile, and social, is preferred.