Responsibilities

• Support brand events end-to-end, including logistics, vendor coordination, and day-of execution.
• Make day-to-day operational decisions within the overall strategy and budget set by the Marketing Program Manager.
• Help build repeatable processes by applying learnings from execution and incorporating team feedback to refine how events are run.
• Assist with production needs for marketing initiatives - content shoots, campaign assets, and brand collateral - as directed by the Marketing team.
• Coordinate timelines, vendors, and logistics across production-related projects.
• Track deliverables and flag risks to keep production work on schedule.
• Manage customer-facing communications via email and CRM tools, ensuring timely, accurate, and on-brand responses.
• Track and organize customer inquiries and feedback within the CRM system.
• Flag PR-sensitive issues and surface recurring trends or themes to the appropriate team members.
• Provide flexible, cross-functional support to the Marketing team as priorities shift.

Requirements

• Proactive, self-directed learner who quickly builds expertise, seeks out information, and adapts confidently to new tools, processes, and responsibilities.
• Strong organizational skills and the ability to independently prioritize a varied workload without close oversight.
• Comfort managing multiple concurrent workstreams (events, production, CRM) and shifting priorities quickly.
• Experience with CRM or customer service tools (e.g., ticketing/email platforms) a plus.
• Event or production coordination experience - logistics, vendor management, on-site execution.
• Clear written and verbal communication; comfortable representing the brand in customer-facing correspondence.