Responsibilities

• Cooperate with external contractors to maintain the Complementary Distribution website.
• Create and manage Complementary Distribution online presence (LinkedIn and other social media).
• Coordinate participation on industrial fares & conferences.
• Collaborate with rest of the team to create a world class customer experience.
• Create metrics to evaluate and enhance campaign effectiveness.

Requirements

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Level Working Knowledge: - Communicates the importance of customer needs/expectations and commits to resolving them. - Researches and verifies customer needs and expectations. - Solicits customer satisfaction feedback and acts on improvement opportunities. - Helps link organizational objectives to customer needs and expectations. - Meets regularly with customers to understand their wants, needs and expectations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Level Working Knowledge: - Provides prompt and effective responses to client requests and interactions. - Monitors client satisfaction levels on a regular basis. - Alerts own team to problems in client satisfaction. - Differentiates the roles and responsibilities in a business relationship. - Works with clients to address critical issues and resolve major problems.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge: - Delivers helpful feedback that focuses on behaviors without offending the recipient. - Listens to feedback without defensiveness and uses it for own communication effectiveness. - Makes oral presentations and writes reports needed for own work. - Avoids technical jargon when inappropriate. - Looks for and considers non-verbal cues from individuals and groups.
• Global Perspective: Knowledge of issues, opportunities, and challenges for conducting business in the international marketplace; ability to apply global perspectives appropriately in a wide range of situations. Level Working Knowledge: - Conducts business with one or two other countries. - Follows policies and procedures governing business activities with another country. - Obtains information regarding operational issues of other countries when making business decisions. - Assesses key legal, regulatory, and financial issues specific to a particular country. - Recognizes behaviors that promote or stunt effective relationships in that country; acts accordingly.
• Creativity: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations. Level Working Knowledge: - Shares ideas and is open to other opinions and views. - Analyzes own assignments and work environment for creative changes. - Exhibits interest in new ideas and experimentation. - Contributes to and encourages new ideas; builds on suggestions of others. - Explores possibilities and their viability.
• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization. Level Basic Understanding: - Explains how a sense of competition with industry counterparts can motivate greater productivity. - Identifies the key elements of the business strategy. - Demonstrates the ability to articulate how own work supports the business strategy. - Seeks help to clarify elements of the strategy that are beyond the group's influence.

Preferred

• Bachelor's degree in marketing or related business field from an accredited university or college is required.
• MBA or any advanced education in Marketing will be considered an advantage.
• 2 + years of marketing experience.
• Experience with online marketing.
• Experience within the power generation market will be considered an advantage.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*