Responsibilities - Ensure accurate and timely execution of marketing and transactional communications through vendor management and print production support - Meet workflow deadlines, compliance requirements, client expectations, SLAs, and overall program goals for assigned products - Maintain effective communication with business partners, vendors, and team members to manage workflow expectations and deliver on commitments - Identify risks and implement solutions to minimize impact - Develop and maintain workflow documentation and reporting - Assist with resource planning and monitor daily activities for assigned programs/products - Create and execute clear plans for program delivery, adjusting as needed to ensure success and mitigate risk - Collaborate with team members and analysts to maintain accurate metrics and reporting, including distribution of program details - Support training initiatives and related documentation as required - Perform other duties as assigned