Marketing Communications Specialist

Memphis, TN (On-site)

$3K/mo – $3K/moMid Level1+ years expFull time

Posted 4 days ago

Job Summary

Owns support delivery for membership and media, and leads creation of marketing assets, campaigns, and communications across BBB initiatives.

  • Creates visual assets for campaigns and social graphics.
  • Manages website content updates and print/branding materials.
  • Coordinates profiles, BBB seal usage, and customer reviews integration with accredited businesses.

Job Description

Responsibilities

  • Provide support to membership and media team as needed
  • Create visual assets for marketing campaigns, maintain local page on website, create social graphics, print/branding materials and event signage
  • Accurately and professionally assist in the creation, implementation, and distribution of communications and marketing materials and programs, to include invoice stuffers, direct mail pieces, and print/electronic newsletters
  • Assist with non-dues revenue projects, including digital advertising and billboards
  • Consult with BBB Accredited Businesses regarding their BBB Profiles, to include adding photos, logos, hours of service, and other information
  • Assist BBB Accredited Businesses in loading the BBB seal on their websites and in utilizing the BBB’s customer reviews app
  • Other duties as assigned

Requirements

  • Self-starter, self-directed, takes initiative
  • Excellent oral and written communication skills
  • Good command of Microsoft Office and Excel programs, Internet, and other PC skills
  • Experience working with outside email marketing firm
  • Expertise in social media marketing
  • Excellent customer service skills
  • Graphic art training/experience needed
  • College degree preferred

Preferred

  • Bachelor's (Preferred)
  • Marketing: 1 year (Preferred)
  • College degree preferred
  • Graphic art training/experience needed

Benefits

  • Medical insurance coverage with generous company contribution
  • 401K w/matching contributions
  • Life Insurance
  • Paid Time Off and paid holidays
  • Full-time, Monday - Friday position. No evening or weekend hours.
  • Ongoing training and support
Better Business Bureau logo

Better Business Bureau

3.6 Glassdoor

BBB, Inc. is the global headquarters and governing body of the Better Business Bureau network, uniting more than 90 local BBB organizations across the United States and Canada, the BBB Institute for Marketplace Trust, and BBB TrustCore. BBB, Inc. establishes the standards, governance framework, technology, and shared operating infrastructure that power one of the world’s most recognized and enduring credibility networks.Each year, more than 200 million people turn to BBB.org for trusted marketplace intelligence covering more than 5.8 million businesses. More than 360,000 Accredited Businesses commit to and are held accountable under the BBB Standards for Trust. Thousands of professionals embedded in local communities translate those standards into real oversight, dispute resolution, consumer protection, and business credibility every day.For more than a century, BBB has defined how trust functions between businesses and consumers. Through tools such as BBB Scam Tracker and a steadfast commitment to transparency, ethical conduct, and marketplace integrity, BBB helps prevent fraud, elevate responsible businesses, and protect consumers at scale.Today, BBB, Inc. is reintroducing BBB to the world through a renewed global brand and BBB TrustCore, its next-generation technology platform. TrustCore unifies the network’s data, systems, and marketplace intelligence into a single operating platform designed to modernize consumer and business experiences while enabling mission-aligned, data-driven services and partnerships.With unmatched local presence, international coordination, and more than a century of earned credibility, BBB stands uniquely positioned to translate trust into measurable marketplace accountability. As trust becomes the defining currency of the digital economy, BBB is setting the standard for how trust is built, verified, and sustained in the AI era and for the century ahead.

Founded in 1912
New York, New York, USA
3.3K employees (86 in marketing)
54% recommend to a friend
54% CEO approval

Salaries

Posted range

$3K/mo – $3K/mo

Taken straight from the job posting.

See all Better Business Bureau salaries

Marketing Team

Marketing Team Size
86 (3% of company)
Median Tenure
6.4 years
Marketing Roles Posted (Last 30 Days)
1

Traffic Signals

Monthly Visitors
11.2M
Monthly Google Ads Budget
$1.6M
Traffic Source Mix
Search
60.8%
Direct
34.7%
Referral
3.4%
Social
0.6%
Paid
0.4%

Headcount Trend

Current headcount: ~3.3K

Recent News

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Marketing Communications Specialist

Better Business Bureau · Memphis, TN · On-site