Responsibilities

• Coordinate communication between patients, law firms, case managers, and front office staff.
• Assist personal injury patients prior to intake/ER visit and follow-up after ER evaluation.
• Ensure all required documentation, Letters of Protection (LOPs), and patient records are collected and properly organized.
• Maintain professional and timely communication with attorney offices and case managers regarding patient status, medical records, billing requests, and scheduling.
• Work closely with ER administrative and clinical staff to ensure smooth patient flow and excellent customer service.
• Track and manage patient coordination tasks, follow-ups, and case-related administrative items.
• Assist with obtaining and organizing medical records and supporting documentation when requested.
• Help ensure accurate and timely completion of administrative paperwork and data entry.
• Maintain confidentiality and compliance with HIPAA and internal policies.
• Provide exceptional customer service to patients and referral partners.

Requirements

• High school diploma or GED required. Associate’s degree or higher preferred.
• Minimum 1 year of experience in personal injury intake/coordination, PI case management, or related work with personal injury law firms highly preferred.
• Experience in emergency room, urgent care, chiropractic, orthopedic, legal-medical coordination, marketing, or event planning environments is a plus.
• Bilingual in English and Spanish REQUIRED.
• Strong interpersonal and communication skills with the ability to interact professionally with patients, attorneys, case managers, healthcare staff, vendors, and referral partners.
• Strong organizational skills and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment.
• Comfortable participating in networking, marketing, and community outreach activities.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills required.
• Professional appearance, outgoing personality, and reliable transportation preferred.

Preferred

• Experience in healthcare administration, marketing, event coordination, medical office, patient intake is valuable.

Benefits

• Health, dental, vision insurance, and paid time off
• Dental insurance
• Flexible schedule
• Life insurance
• Paid time off
• Vision insurance