Responsibilities

• Own day-to-day and senior client relationships across assigned accounts, building trust through strong communication, proactive strategic guidance, and a deep understanding of client business and marketing objectives.
• Develop strong knowledge of clients’ businesses, industries, organizational structures, priorities, and marketing ecosystems in order to anticipate needs and bring forward relevant solutions.
• Act as the client-facing leader for assigned engagements, owning client expectations, strategic alignment, decision-making, and relationship health while partnering closely with Project Management on scope, timelines, resources, dependencies, risks, and delivery.
• Identify, shape, and help secure organic growth opportunities within existing client relationships, including expansion into new campaigns, audiences, channels, capabilities, or areas of the client organization.
• Partner with senior Client Success and capability leaders to develop account plans that support client retention, satisfaction, revenue growth, and long-term relationship expansion.
• Partner with Project Management to maintain clear roles and accountability across engagements: Client Success leads the client relationship, strategic context, and commercial conversation, while Project Management leads the operational delivery plan and workflow.
• Proactively surface scope changes, delivery risks, client concerns, and resource needs, working with Project Management and capability leads to resolve issues before they impact client outcomes or account profitability.
• Provide informed client leadership across integrated B2B media and demand-generation programs, including paid search, paid social, programmatic/display, content syndication, and other digital channels as appropriate.
• Understand how media strategy, audience, creative, content, technology, measurement, and optimization work together, enabling effective conversations with clients and strong direction to internal specialists.
• Partner with media, strategy, analytics, creative, marketing technology, and other specialists to translate client business objectives into integrated recommendations and executable programs.

Requirements

• 5+ years of progressive client service/account management experience within a marketing, media, digital, or integrated agency environment, with experience independently managing complex client engagements.
• Demonstrated experience working with B2B clients and a strong understanding of B2B buyer journeys, demand generation, integrated marketing, and performance-driven media strategies.
• Demonstrated experience building and expanding client relationships, including identifying client needs, shaping solutions, supporting scopes/proposals, and contributing to organic account growth.
• Strong commercial and financial acumen, with experience managing or overseeing scopes, budgets, resource considerations, and account profitability in an agency environment.
• Highly organized, proactive, and accountable, with the ability to manage multiple client priorities and workstreams simultaneously. Proficiency with common agency collaboration/project-management platforms and Microsoft 365 tools; familiarity with media, analytics, CRM, marketing automation, and/or ABM platforms is a plus.
• Experience with project management software and Office 365 suite of products (Outlook, Excel, PowerPoint, etc.).

Benefits

• Time Off & Flexibility – Flexible PTO, summer Fridays, and paid parental leave (up to 16 weeks for birthing parents). Plus, we’re closed from Christmas to New Year’s so you can fully unplug.
• Health & Wellness – Comprehensive medical benefits and free premium access to the Calm app for relaxation and mindfulness.
• Financial Security – 401(k) with a 3% company contribution* (US Only), life insurance, long-term disability, and AD&D coverage for extra peace of mind.
• Learning & Growth – A professional development fund ($500) and continuous learning programs to invest in your career.
• Tech & Perks – Company-provided laptop & accessories, monthly Wi-Fi & cell stipend, ChatGPT Enterprise Access and exclusive discounts through Perkopolis.