Own and optimize social engagement at scale by turning listening into action for brand moments, guarding reputation in real time, and driving measurable impact through a high-performing team.

• Responsibilities: Lead always-on, proactive engagement that meets consumers in cultural and brand moments
• Responsibilities: Oversee community management and escalation workflows for reputational risks, protecting the brand in real time
• Responsibilities: Guide the team to deliver authentic, on-brand interactions via scalable frameworks
• Responsibilities: Serve as day-to-day partner to the in-house editorial team and creative agency to bring engagement to life
• Responsibilities: Act as subject matter expert for Sprinklr across listening, engagement and reporting
• Responsibilities: Leverage new technology to improve speed, quality and scale
• Responsibilities: Ensure data quality and governance standards
• Responsibilities: Mine opportunities using tools including Sprinklr, Plot and Meltwater
• Responsibilities: Identify trends, risks and engagement moments to inform action
• Responsibilities: Deliver clear, concise reporting on themes, insights and business impact
• Responsibilities: Lead, coach and develop a high-performing team
• Responsibilities: Foster accountability, strong judgment and a culture of continuous improvement

• Requirements: 5+ years of experience in social media-focused roles, particularly those that involved building a strong social community
• Requirements: Hands ‑ on experience with enterprise social platforms and listening tools; Sprinklr expertise required
• Requirements: Strong understanding of social platforms, culture and reputation dynamics
• Requirements: Ability to translate listening data into clear, actionable insights
• Requirements: Strategic thinker with strong operational execution
• Requirements: Clear, concise communicator and collaborative partner
• Requirements: Curiosity and fluency in emerging social technologies
• Requirements: Skills: Brand Communications, Communication Management, Communications Strategy, Corporate Branding, Decision Making, Leadership, Reporting and Analysis, Social Engagement, Social Media, Social Technologies, Sprinklr, Strategic Communication Planning
• Requirements:
• Requirements:

• Benefits: Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Benefits: Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.